If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.īefore proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.Īfter upgrading to v4.X, the recorder database will need to be converted and optimized. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.Īs more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. View the most updated version of this document here: Not available, suggest to use IP/Domain mode. You can also scan the following QR code to download. If you are an end-user who is using iVMS-4500 App and HiDDNS services, you can add the device to Hik-Connect for further use.Ĭlick here to view the introduction of Hik-Connect.Ĭlick here to see how to add devices to Hik-Connect.Īccess the following link to download Hik-Connect App. We will continue to upgrade these products according to user needs and feedback. The iVMS-4500 software installed on the mobile phone can continue to be used but cannot be upgraded.Īs alternative solutions, Hikvision has launched Hik-Connect App in 2016. The iVMS-4500 software will be unavailable on the App stores, such as Apple Store, Hikvision App Store and others The HiDDNS domain service cannot be used The impact of the service discontinuation: We sincerely apologize for the inconvenience caused to you. Hikvision plans to discontinue the iVMS-4500 software and HiDDNS service from February 15, 2022. Thank you for your long-term support to Hikvision.
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